Terms & Conditions

Terms and conditions

This agreement applies to and between you, the User of this website and Elite Visuals or https://elite-visuals.com. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of this website and our service. We like to ensure you are comfortable when using our website but If for any reason you do not agree to be bound by these Terms and Conditions, we regret but you have to stop using the Website immediately. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using this website and/or our services (the “Service”) provided by Elite Visuals or https://elite-visuals.com (“us”, “we”, or “our”).


In this Agreement “you” and “your” refer to our customers, prospective customers and of our website and services, “we”, “company”, “us” and “our” refer to https://elite-visuals.com or Elite Visuals and “Service” refers to the services provided by us. Party”, “Parties”, or “Us”, refers to both the users and ourselves, or either the user or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to our users in the most appropriate manner, for the express purpose of meeting the User’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


Any and all use of our services is subject to this Agreement, which may be updated by us from time to time without prior notice to you. Any change of terms shall be binding and effective upon posting of the revised Agreement on our website. In addition to this Agreement, specific services or information contained within this website may be subject to additional posted terms or guidelines applicable to such services. All such terms or guidelines are hereby incorporated by reference into this Agreement.


By using this https://elite-visuals.com (the “Site”) or any of our services (“Services”), you agree to follow and be bound by these Terms of Services (the “Terms of Services”) and agree to comply with all applicable laws and regulations.


Unauthorized access

It is unlawful to try and gain unauthorized access to our site, its servers, or any computer or database connected to this site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to you downloading of any material posted on it, or on any website linked to it.


Our Services

Elite Visuals create bespoke walkthrough 3D Virtual Tours which can be viewed by millions of your clients from anywhere at any time. If you have multiple properties and require general scans or bulk scans, contracting our services is possible. Get in contact through a simple click, use the contact button to proceed.

High resolution floor plan images, reflected ceiling plan images, Colour Point Cloud and OBJ files are also available upon request.

Why not try Elite Visuals today; and watch us provide quality virual tour for your property.



To find out about our pricing, click on https://elite-visuals.com/pricing/. Kindly note that price/rates are not fixed and can be changed at any time. We may revaluate the rates/price at any time based on the requirements of a customer or time required to provide the services to the customer. We reserve the right to adjust the estimate before or after the service is completed depending on the situation. There might also be additional fees as stated in your invoice or payment plan.

Prices may vary based on the service you require. If you wish to find out more on the pricing or purchase any of our services made available on the website, you should contact us on [email protected] or call us on 02078560379 or simply fill out the information box available at the bottom of our website page and we will get back to you as soon as possible. We will provide you a quote based on your requirements.


Whilst making payment, you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, your phone number, house address, email address, card details and any such information needed by us for you to complete payments.

Payments are usually taken in a lump sum for single and multiple bookings. However, we offer a monthly direct debit payment for our monthly packages. Kindly contact us if you will like to enquire or find out more about our monthly packages.


Refund and Cancellation Policy

While we are confident in providing quality and bespoke services to our clients, if for whatever reason you become unsure unsure about your order and wish to cancel, you have 24 hours from the time you order to make such cancellation. Any time after 24 hours of you maaking an order and you will not be able to cancel the order without paying the required termination fee. The termination fee will be 50% of the purchase price you had made.


You have 14 days after the day we have completed your order to request for a refund should you become unhappy with the service provided. However, we shall only be able to refund only 50% of the purchase price to cover all labour expenses incured by us in delivering the service.


Fraudulent Transactions
In the event of any claim that your payment card has been used without your permission or any other fraudulent use of payment cards, we will assist the bank and police authorities with any investigations including providing them with all the details used to register associated profiles, card authentication and any communications through or related to the website and services previously ordered. Falsely making any such fraudulent claims can result in your card being blacklisted which will affect your future card purchases. Denying a purchase that you have made is illegal and may result in legal action towards you, which can lead to prosecution, fines and impairment of your credit rating.

Intellectual Property

Subject to other terms in these Terms and Conditions, all Content included on this website, unless uploaded by other Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software are the property of Elite Visuals (https://elite-visuals.com), our affiliates or other relevant third parties. By continuing to use this website, you acknowledge that such material is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, store or in any other fashion re-use material from this website unless otherwise indicated on the website or unless given express written permission to do so by us.

Service(s) rendered under this website shall be considered as work for hire. Thus, it is expressly agreed that Elite Visuals is acting as an independent contractor and not as an employee. The agreement between you and Elite Visuals does not create an employer-employee relationship and is exclusively a contract for service.

Links to Other Websites

This website may contain links to some websites. Unless expressly stated, these websites are not under the control of Elite Visuals or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website on this Site does not imply any endorsement of the websites themselves or of those in control of them.

Use of the Website

When using the and our service, you shall act in accordance with the following rules:

  1. It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
  2. The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  3. You must be polite to our staffs, you shall not use any swear word or make any racist, offensive, sexist, threating words towards them;
  4. You must not use our website for illegal activities;
  5. You must not display, publish, copy, print, post, modify or otherwise use the Site and the information contained therein for the benefit of any third party or web site without our prior written consent;
  6. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment. This is strictly prohibited;
  7. You may not create a false identity on the website or misrepresent your identity, create a profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, email, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful;
  8. Use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of the Site or any Site Content;
  9. Use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”);



We may terminate your Account If we observe you have breached any terms of this agreement. You will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, Elite Visuals reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.

If we terminate your Account, any current or pending orders or payments will be cancelled and provision of Services will not commence.

It is the responsibility of the client to provide information when required. Clients understands that we may at any time put the client’s order on hold until the client gets back to us.

We may terminate or cancel this agreement if the client fails to respond to us after 15 Business days of requesting for information. Any such termination or cancellation by us shall be non-refundable.


Our responsibilities/Warranties

Your safety when using our website is paramount to us. Hence, all reasonable skill and care shall be taken to ensure your safety when using our Website. Please kindly note that whilst your security is paramount to us, remember that no method of transmission over the Internet, or method of payment is 100% secure. While we strive to use commercially acceptable means to protect your transactions on our website, we cannot guarantee its absolute security.

We will do our best to maintain the operation of the website for the Service, however, we may need to temporarily suspend the website for operational reasons (e.g. for repairs, planned maintenance or upgrades). We promise to restore the Site and its services as soon as reasonably possible after any suspension.

If we cannot do what we have promised in these Terms because of something beyond our reasonable control (earthquake, typhoon, flood, fire, acts of God, and war or any other unforeseen and uncontrollable event), we will not be liable for this.

We warrant that we will take all reasonable care in performing our duties to you. We however make no warranty or guarantee that such service(s) will always meet your requirements. In the event of any dissatisfaction or faults with our service, we shall only be liable to the extent of our refund and cancellation policy.


We do not make any warranty or representation that the website and/or our service will meet your requirement and will be fit for a particular purpose. That our Site will be compatible with all systems, will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of the Service or Services mentioned on our website.

Whilst every effort has been made to ensure that all descriptions of Services available on our website correspond to the actual Services, we are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct services, not different services altogether.

Whilst we do our best to ensure this website is secure and free of errors, viruses and other malware, all users are advised to take responsibility for their own security, that of their personal details and their computers. The use of this website and our service, and any reliance on any information provided shall be at your discretion and at your own risk.


Third-party websites with links from the Site have not been verified or reviewed by Elite Visuals. Except otherwise stated, use and access of such third-party websites is made at your own risk.

Modification of Service and these Terms and Conditions

Elite Visuals reserves the right to modify this website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes.  If we are required by law to make any changes to this Terms and Conditions, these changes will apply automatically to any transaction currently pending in addition to any transaction placed by you in the future.

Limitation of Liability

To the maximum extent permitted by law, Elite Visuals accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of this website, any information contained therein or the use of our service. Users should be aware that they use our service and this website at their own risk. We accept no liability for any disruption or non-availability of this website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Unless it is caused by us and is reasonably foreseeable, we will generally not be liable for:

  • any incorrect or inaccurate information on the Site and all interruptions to or delays in updating the Service.;
  • the infringement by you of any Intellectual Property Rights of any third party caused by their use of this website;
  • typographical errors, inaccuracies or omissions on the Site which we have the rights to correct at any time;
  • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s mobile device, computer equipment, software, data or other property caused by user’s accessing, using or downloading this website, or from transmissions via emails or attachments received from Elite Visuals or its licensees;

No Waiver

Any default, delay or omission of any of the provisions of this Agreement by either Party will not be construed as a waiver of any subsequent breach of the same or other provisions. We are entitled to still pursue any omitted or failed payment by you at any time.



In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.


Resolving disputes

Any dispute arising from this Agreement shall be resolved through mediation. If the dispute cannot be resolved through mediation, then the dispute will be resolved through binding arbitration conducted by an expert arbitrator as maybe agreed upon by the parties.  Any such mediation and arbitration fees shall be borne by the party bringing a claim.


Law and Jurisdiction

These Terms and Conditions and the relationship between you and Elite Visuals shall be governed by and construed in accordance with the laws of England and Wales and you agree to submit to the courts in England and Wales.


Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Elite Visuals.
Entire agreement
These Terms, the Privacy Policy, and any other agreement contained on our website or agreed by the parties constitute the entire agreement between you and Elite Visuals.
How to contact us
If you have any questions about out company’s Terms and Conditions, or you would like to exercise one of your data protections rights, please do not hesitate to contact us on our contact details provided on our website or simply send us an email on [email protected].